Frequently Asked Questions

Your guide to shopping sustainably and stylishly at Cool Planet Online.

What is your shipping policy?

We offer carbon-neutral shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

How can I return an item?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label and drop your package at any authorized courier location.

Are your materials sustainably sourced?

Yes, we prioritize organic cotton, recycled polyester, and Tencel. We partner exclusively with Fair Trade certified factories to ensure ethical production across our entire fashion line.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

Can I cancel or modify my order?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.